Refund & Return Policy

1. When a return is open

You can ask for a return if:

• The goods arrive broken, leaking, or spoiled in transit
• We sent a different product or pack size from the one confirmed
• The contents do not match the description on the product page in a material way

Please start the request within one week of receiving the order (seven days from the delivery date). If a delivery cannot be completed because of a logistics failure on our side, we refund the order.

2. What we cannot take back

• Seed pouches, oil, honey, or gur once the seal is open, unless the good was already damaged
• Goods that have been used, planted, or mixed into soil, except where we sent the wrong item
• A seasonal crate or other assortment packed to the note inside the crate, once you accept the packing list
• Damage caused after delivery by storage in rain, heat, or pests

3. How to start

1. Get in touch through primefieldagro48@gmail.com or +91 98310 99907 with the order reference, the problem, and photographs.
2. We answer within two working days, inside our usual 24–48 hour reply window where we can.
3. If we agree, we send a return note. Send the goods back to our Shibpur address unless we collect them.
4. We inspect the return, then refund or replace.

Desk hours: Monday to Saturday, 10:00 AM – 6:00 PM IST.

4. How refunds are paid

For an approved return you may choose a replacement of the same pack or a refund.

• UPI payments: typically 3–5 working days after approval
• Bank transfer: typically 5–7 working days after approval

Cash on Delivery (COD) orders

For Cash on Delivery (COD) orders: refunds will be processed via bank transfer (NEFT/IMPS) or UPI after the returned product is inspected and approved. Please provide your bank account details or UPI ID when initiating a return request. Refund processing time: 7–10 business days after inspection.

There is no original card payment to reverse on a COD order, so we do not describe the refund as going back to an original payment method.

5. Cancellation

You can cancel before we dispatch, at no charge. Tell us straight away. Once the courier has the parcel, the return rules above apply, and outbound shipping may be deducted if you are sending the goods back for a change of mind that we have agreed to accept.

6. Who pays return shipping

• Wrong or damaged goods: we cover the return
• Any other agreed return: you cover the return freight